Legal

Privacy policy

Last updated: 17 October 2026

1. Who we are

The data controller is Italy Bespoke Tours Srls, trading as Lakeside Italy, Via dei Mille 13, 22100 Como, Italy, VAT 04005400132. You can contact us about your personal data at info@lakesideitaly.com.

2. What this policy covers

This policy explains how we handle personal data when you visit lakesideitaly.com, contact us, or book the Lakeside Italy day tour.

3. The data we collect

Contact details you send us: your name, email address, and phone or WhatsApp number.
Booking details: preferred dates, number of guests, the names of guests, and confirmation of payment. We do not store card numbers, because payments are handled by payment providers.
Dietary or health information that you choose to share, such as allergies, so that we can arrange lunch and look after you safely.
Messages and correspondence between you and us.
Basic technical data collected by our website host (see section 9).

4. Why we use it, and our legal basis

To reply to your enquiry and organize your booking: this is necessary for a contract or for steps taken before a contract (Article 6(1)(b) GDPR).
To meet our legal obligations, such as tax, accounting and tourism regulations (Article 6(1)(c)).
To protect our rights, prevent misuse and defend legal claims: our legitimate interest (Article 6(1)(f)).
To use dietary or health information you give us: your explicit consent (Article 9(2)(a)), which you can withdraw at any time.
To send you news or offers, only if you ask us to: your consent (Article 6(1)(a)).

5. Who we share it with

Service providers: Google (Google Workspace, for email), Automattic (WordPress.com, which hosts this website), and WeTravel and its payment processors if you pay through a payment link.
Restaurants and transport partners: only what is needed to run your tour, such as your name, the number of guests and any dietary needs.
Accountants, lawyers, insurers and public authorities, when required.

We do not sell your personal data.

6. Transfers outside the EU

Some of our providers, for example Google and Automattic, may process data outside the European Union, including in the United States. When they do, they rely on the safeguards required by the GDPR, such as standard contractual clauses or the EU-US Data Privacy Framework.

7. How long we keep it

Enquiries that do not lead to a booking: up to 12 months.
Booking and invoicing records: 10 years, as required by Italian accounting and tax law.
Dietary and health information: deleted after the tour, unless we need it to handle a claim.
News or offers: until you ask us to stop.

8. Your rights

You have the right to ask us for access to your data, to correct it, to delete it, to restrict or object to its use, and to receive a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, write to info@lakesideitaly.com. You also have the right to complain to the Italian data protection authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

9. Cookies and external links

This website is hosted by WordPress.com, which may use essential cookies and collect anonymous visit statistics to run and protect the site. We do not use advertising or marketing cookies of our own. Some links, such as our Google and WeTravel reviews and WhatsApp, open other services, which have their own privacy policies.

10. Children

We do not knowingly collect data directly from children. Bookings should be made by an adult.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Lakeside Italy is powered by Italy Bespoke Tours Srls · Via dei Mille 13, 22100 Como, Italy · VAT 04005400132 · IATA accredited agent No. 38288213 · Privacy policy · Terms and conditions · Cookie policy

Small-group day tours departing Como